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MODERNIZE CUSTOMER SUPPORT Turning Clicks into Conversations and Conversations into Customers

Unlike the other digital marketing firms or the companies, we don't just provide one section of social media, such as handling or paid campaigns. Our social media support includes proper end-to-end social media handling and campaigns as well as customer support for our clients.

So, if you are a brand owner and want your business to grow but still don't have a lot of stamina to deal with different social media agencies for different services, then hire Emenac today! We provide customer support for your social media platforms and handle your marketing and sales through all platforms you’re active on. Our services include the following key features.

PRICING PLANS Hire Social Media Support Specialists from Emenac

Outsource social media marketing services at affordable rates and experience the change in your business within days! Contact us here for any additional queries or customized pricing plans for your specific requirements.

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STREAMLINE YOUR SERVICE

Your Customers Are Online. Let’s Make Sure They See You!

We understand that not all companies have the budget to be on billboards and banners; even those doing conventional marketing try to create the same online presence. The growing demand for social media makes exploring your scope more intriguing. However, while doing so, most businesses forget that it is not just about posting an ad or campaign but also managing the response. This includes making sure that your ad has reached the right audience and defining your buyer's persona through their interaction with them.

Nowadays, where most people prefer chatting over calling, hiring social media customer support is your best option to grow your customer base by giving them the comfort they require to have a positive experience. It allows customers to reach out to you on social media channels conveniently, and they spend most of their time instead of going the extra mile to call your answering services. 

  1. Encourage Customer Loyalty
  2. Boost Brand Awareness
  3. Enhance Crisis Management
  4. Quick Responses to Queries
  5. Increase Customer Engagement
  6. Address Customers at Large Scale
A call center agent providing customer service and social media support to enhance client satisfaction

Social Media Customer Care That Works as Hard as You Do

Join us to become a part of our happy clientele!

Hear from them how Emenac is the best social media support provider.

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My company was struggling with a product malfunction and contacted customer support. The team quickly diagnosed the issue and sent out a replacement. Not only did they resolve the problem swiftly, but they also followed up to ensure I was delighted. I appreciated the proactive approach and have since recommended the company to friends and family.

Samantha Rivera Client

We faced a shipping delay that left him frustrated. After contacting customer service, I was pleasantly surprised by the team's responsiveness and willingness to resolve the issue. They expedited the delivery and kept me informed throughout the process, turning a negative experience into a positive one. I feel confident in the company’s commitment to customer satisfaction.

Jason Walker Client

I had an issue with a recent order, and while initially concerned, she was impressed by how customer service handled her case. The support team not only resolved the issue but also offered a discount for her next purchase as an apology. I am really impressed with their friendly, efficient service, and they are the best at what they do! Support businesses.

Megan Clark Client

Turning Social Media into a 24/7 Help Desk.

Our decade of experience enables us to convert your customers into lifelong supporters. Using our social media support services, you can transform your social media channels into tools for overall development by growing your brand and customer base. We assist you in quickly responding to customers’ concerns and creating a customer-centric, friendly image in the digital world that promotes your brand success.

High-Quality SM Support

A dedicated team of agents and experts will make sure to know what you require and what's best for your business. We will work as an extension of your business, ensuring that your social media audience knows the brand's purpose. From connecting with the customers to responding to complaints, answering questions, and monitoring mentions, we ensure customers have the best experience of interacting with your company.

Prompt Response

Minimize your wait time and enhance your response rate on social media with our experts. If you have a campaign going on, we ensure every lead is appropriately responded to. This is how we initially build your connection with the lead. As well as we ensure that all the leads coming in are relevant, as this is also important to reach the right consumer base.

Maintaining The Brand Reputation

Online brand awareness and reputation management is a full-time role, and our experts are professionally managed client's online accounts for a decade so if you want your brand to maintain its loyal clientele, then it's best to hire us to maintain and increase it.

Omni Channel Support

There are different social mediums and channels, and each one of them has its own unique set of features. This is why our professional team is trained to deal with all the social media for paid campaigns and unpaid support. From Facebook to LinkedIn and Instagram to tiktok! We will make sure not even a single message goes unanswered!

A man in a headset smiles at his laptop, reflecting a positive and interactive experience while working
Call center agents in undergoing training, actively collaborating and learning essential customer service techniques
CUSTOMER SERVICE THAT CONNECTS, NOT JUST RESPONDS

Support Beyond Calls – We’re Here Where Your Customers Are

The best decision you can make for your brand is hiring Emenac for social media marketing support. Our experts have over a decade of experience in elevating your brand’s public image by keeping track of trends and data analytics.

Almost 62% of the world’s population has a social media account. These are the most used apps, according to the latest survey.

We work dedicatedly to bring more traffic to your social media channels through regular posting, commenting, and messaging. Our team leaves no stone unturned to give your customers the best possible experience.

100% Timely Response

24/7 Availability

99% Customer Satisfaction

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More Than Support – We Build Relationships

Promoting sales at an ever-increasing rate has always been difficult for every business in its initial stages. However, in the modern age of social media, it has gotten much easier. According to the most recent survey, the percentage of social media users tips over sixty per cent of the world’s population.

Throw in some more demographics, and you’ll have the perfect formula for getting your brand noticed by your target audience!

Our social media support specialists are experienced in developing the best strategies for taking your brand to the next level. They offer small business social media support and stay with you all the way to the end. We believe in creating strong partnerships that last.

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Why Choose US? Excellent Support Solutions- Premium Features

Expert-Social-Media-Chat-Support_1744368377 Expert Social Media Chat Support

Our experts provide the best social media customer support, as we have a decade of experience.

Effective-Social-Media-Marketing-Support_1744368377 Effective Social Media Marketing Support

You run the campaign, and we make sure that the leads are responded to professionally.

24-7-Available-social-media-support-specialist_1744368376 24/7 Available social media support specialist

Our team is available to provide support for your client 24/7.

Increase-Response-Rate_1744368377 Increase Response Rate

We make sure that your leads are filtered out and every single message is responded, dividing the relevant ones for further contact.

Multilingual-Support_1744368377 Multilingual Support

Choose us to provide your customers the clear messages and communication with multilingual support professionals.

Customized-Approach_1744368376 Customized Approach

Our social media support services are not just professional but also have a customized touch to deliver the best impression.

Frequently Asked Questions

What is social media customer service?

It provides customer support through social media platforms, including replying to queries, resolving any issue, or even providing information. However, social media support teams can do more than provide customer support.

What does a social media strategist do?

A social media strategist is an expert responsible for developing and implementing social media strategies. They create and update content, optimize social media channels, and promote customer interactions with brands.

What kind of service is social media management?

The continuous process of creating and uploading content across social media channels to grow the customer base is the basic principle of social media management. It also includes applying social media strategies to build brand awareness and online reputation.

Can you speak with my customers in more than one language?

Now you don't have to worry about the customers who don't understand one language. We have different variety of support assistants who are experts is more than one language.

Why should I hire Emenac’s social media service?

Our team starts with an in-depth study of your business to really understand its foundation and values for a personalized approach to your requirements that you will not get elsewhere. Emenac provides up-to-date services according to your specific needs.

How secure are my details with your company?

Security of your confidential information is of utmost importance to us. Our reliable agents value data privacy and confidentiality above all and apply the best measures to ensure the safety of sensitive information.

How much does it cost?

We provide the best services in an affordable range for each type of business, be it small, medium, or large scale. See our pricing plans above or call us for a tailored package according to your specific requirements.

Can you manage social media accounts for any industry?

Yes! We have different experts which are best in the specific niche. They have extensive experience handling social media accounts across various industries, including e-commerce, healthcare, technology, hospitality, and more. We tailor our strategies to fit your specific business needs.

Do you offer paid social media advertising?

Absolutely! Our experts are trained in creating and managing paid social media campaigns on platforms like Facebook, Instagram, LinkedIn, and Twitter to maximize your reach, engagement, and conversions.

How do you measure the success of a social media campaign?

At Emenac we use advanced analytics tools to track key performance indicators (KPIs) such as engagement rates, follower growth, website traffic, conversions, and return on investment (ROI) to ensure your campaign is achieving its goals.

Can you help with reputation management on social media?

Yes, our experts monitor brand mentions, respond to customer reviews, and manage crises effectively to maintain and improve your brand’s online reputation.

How often will you post on my social media accounts?

The posting frequency depends on your business goals and the selected service package. Our team will create a content calendar and ensure consistent, high-quality posts to engage your audience.

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