Gone are the days when business success only depends on product perfection. Nowadays all businesses need excellent customer service and your customers will keep coming back only when you make your customers happy. Shopify stores have a high volume of business, so they probably have a lot of inquiries coming in. Unfortunately, improving the customer service process is not easy. It takes time to hire the right people and train them too. That’s why outsourcing your customer service responsibilities is a worthy investment to look into.
1. Increased Coverage:
When you have a dedicated team that only focuses on your customer service, you can with your customers 24/7 across multiple channels. With 24/7 customer support, your customer won’t have to wait for business hours. Even if your customers are from different countries with various time zones, you can be confident that they contact your customer support anytime.
It’s hard to achieve if you don’t outsource customer support. It is because you will need to hire, train, and evaluate employees and you will waste too much time growing your customer service department instead of other business objectives.
2. Improved Customer Engagement:
Nowadays customer engagement is a valuable metric for e-commerce stores. If you want to encourage any engagement at all from your potential customers like talking to a Live Chat agent, this will contribute to give your Shopify store business success.
For example, if you have a live chat feature on your Shopify store, visitors can use it to get answers right away. This is more likely to turn into confirmed sales rather than customers waiting for longer hours. This feature will get you additional sales.
3. Help Getting More Insights:
You can easily make your informed decisions better by having more information on your audience’s preferences and behavior. Outsourcing the customer service responsibilities will give you more insights into your customers. Your dedicated customer support team monitors all the channels enabling your customers to put data sets and make recommendations.
For example, your customer support team reports that a lot of inquiries they get are about site visitors and they are complaining about the checkout process. You can use this information to improve your checkout process to make it a better experience for your customers.
4. Better Reach with Multilingual Support:
Translating your website and product pages can be the better way to grab international customer’s attention but customer support is a different matter to look into. When you offer customer support in multiple languages, you can enhance the overall customer satisfaction levels.
Hiring your own multilingual customer service team is not an easy task, and also you want to make scripts and SOPs for all languages. Consider outsourcing the whole customer support team as it will be easy for you.
5. Cost Reduction:
Yes, you read it right. Outsourcing may sound like an extravagant term but if your objective is to reduce costs, outsourcing can be a good option for your Shopify store. Many businesses want to outsource call center services to save money through overhead expenses, reduced labor costs, and budget allocation for recruitment.
Shopify customer service outsourcing gives you access to creative people without having to worry about the expensive recruitment procedure. It helps you cover all expenses to ensure that you are getting a skilled and professional team so that you can put your ultimate focus on the business’s other core functions.
Final Words!
The above-mentioned benefits of outsourcing customer service are beneficial to Shopify stores. It’s a key strategy to skyrocket your Shopify store sales to the next level. Feel free to contact us at Emenac Call Center Services if you want to give your Shopify store scalability for maximizing growth and efficiency. Get in touch with our professional team for consultation on how to scale your Shopify store business with better customer support assistance.
