Emenac Call Center Services features a state-of-the-art infrastructure. Our proficient inbound and outbound calling service has supported and will keep supporting all the businesses that trust us to assist them. With our decades’ long experience and commitment to provide the best possible service to our clients and keep customers satisfied makes us one of the most reliable call centers.
Emenac CCS uses cutting-edge cloud technology that allows us to have local numbers with different area codes for various countries including the United States, the United Kingdom, Australia, Canada, Pakistan, and many others. Hence when the customer calls a business number that is local to them, the call is received at our end in Pakistan. This enables us to provide call center services to customers of several businesses in many different countries.
Keeping in view the importance of keeping call center operations absolutely unhindered, and the common power outages in Pakistan, Emenac CCS has every possible mode of power backup. This helps the company run all operations smoothly and provide reliable call center services without a halt of even a slightest of moment. We understand that the customers calling in or prospects being called do not have time to wait for power to return at the call center. Therefore, we make sure that our operations successfully generate leads and provide satisfactory assistance to the customers. We create a positive image for our clients, bring in higher sales, and grow a larger customer base. While power outages are growing globally, Emenac CCS is safe to work with as under no circumstances, we halt our operations. We also have arrangements of power backup for call centers that help us keep away other disastrous situations such as fire, away and combat with them if any occurs.
Emenac CCS operates call center services 24 hours a day and 7 days a week. This helps it meet all time zones and meet the demands of all of its clients. The company has been working for onshore and offshore call center services since many years. Therefore, it is now aptly able to serve businesses for any time span suitable for them. This makes Emenac CCS flexible and adoptable as required by the business without a big investment.
The leadership at Emenac CCS follows a hierarchical setup since it was founded. This setup allows the company to function smoothly with the tasks of each person well-defined and every involved person working to achieve their goals. As a result, all employees of Emenac CCS come together with targets and milestones achieved, ultimately leading to successful projects.
Emenac CCS has adopted ways to maintain communication which allow the company to stay in touch with its clients at all times. These strategies also ease contact among agents as well as between agents and the management. Owing to its usage of modern technology, latest equipment, and gadgetry, the company is able to maintain sound communication wherever required.
In order to ease communication for and with the clients, Emenac CCS uses numerous ways of communication which include the use of Emenac CCS ID, telephones, emailing, CRM, PBX Phone System, instant chat messengers and customized software for the client.
It allows for highly effective communication between the call center agents, management and the clients through messaging as well as files sharing. Telephonic communication can be used by a client to reach an agent or manager immediately. Since Emenac CCS uses numbers that are local to the clients, calling is not too expensive while the PBX phone systems allow for conference calling. Emailing can be helpful for transfer of files or conversing when one is not able to talk or chat. While chatting becomes an excellent option when calling is not possible for some reason. It allows the agents to leave messages for the clients and also hold conference conversation with one another as well as hold conference calls with the client. Emenac CCS also uses telephone systems which ease conference calling and this further eases the contact of the project team with the client once a project has begun.
At Emenac CCS, agents are able to communicate with one another through Skype, Emenac CCS ID or instant chat messengers. If data transfer is important and one of the agents is not on the seat, emailing is also facilitated.
In order to make sure that projects are always run perfectly without any hassle or issues, the management of Emenac CCS makes sure that it is easily available to the agents. Hence, availability of managers is ensured through instant messaging, Emenac CCS ID or emailing. In case of occurrence of a technical fault, the agents call the private helpdesk of Emenac CCS to seek assistance. This helpdesk is available to agents at all times. This management and communication keeps all agents at peace and all projects running smoothly. Ultimately, our clients get amazing results by outsourcing inbound or outbound projects to Emenac CCS.
Emenac CCS houses its employees in well-designed and architecturally sound offices. We have the capacity to hold a large number of agents and run multiple projects at all times without any disturbance. The buildings abide by the laws of International Building Code and International Fire Code, and are compliant with safety and precautionary measures. Our buildings are divided into various zones. While each zone runs various projects simultaneously, the arrangement of the call center is designed to block noises to avoid disturbances. Emenac CCS can provide up to five-hundred agents upfront for a new project. However, if a client requires more than five-hundred agents, we make it possible within two months’ time. Due to the rapid growth of our business, our call centers boast large sitting capacities which are further expandable so as to accommodate suddenly arising issues such as overflow call handling. Owing to the legalities, we have not over-filled our workspaces but have gotten them designed so as to meet all the laws whilst making full use of the space. Therefore, our agents work in a comfortable, healthy, safe and undisturbed environment.
