Share Your Work Load with Qualified and Experienced Virtual Assistant
'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling
"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
WAN
Wide Area Network; a network in certain physical location that uses data networks to connect telephonically as well as through internet
Web Chat
Live communication conducted through chatting over the internet
Web Conferencing
A service that facilitates videoconferencing via internet
Web Self Service
A form of CRM that allows employees and customers to channel through to access info and provide services
Workforce Management
Also often referred to as Workforce Management Software and Workforce Optimization; contact center software that helps the management make up for more effective scheduling and deploying of staff, predict call volumes and accordingly make agents available
Workload
Also often referred to as Call Load; the number of calls taken in certain time period, excluding the times spent in queue
Wrap-Up Codes
After-Call Work
Wrap-Up Time
The time needed by an agent to complete tasks related to the call, once that call has ended