Share Your Work Load with Qualified and Experienced Virtual Assistant
'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling
"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
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UCD
Uniform Call Distributor; a method of allocating calls and providing information
UMTS
Universal Mobile Telecommunications System; a 3G (third generation) mobile telecommunications technology, now having been developed into 4G technology
Unavailable Work State
A state in which an agent is not available to take up or make calls
Unified Messaging
A system that facilitates fax, email and voicemail through the computer
Universal Agent
An agent who can handle inbound as well as outbound calls
Unit Fiber
Also often referred to as Dark Fiber; unused fibers in optic-fiber communications, available for use