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"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
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G.729
The use of conjugate-structure algebraic-code- excited linear prediction (CS-ACELP) to code speech at 8 kbits or compress digital voice at 10 milliseconds duration
Gate
Also often referred to as Agent Gate or Split; a group of agents with similarity of skills
Gateway
One point of a network allowing access to another network
Global System for Mobile Communication
GSM; the most popularly referred to mobile phone standard all around the world
Grade of Efficiency
The amount of time that an agents spends busy in a call
Grade of Service
Also often referred to as Service Level; the chance of a call not being answered owing to all trunks being busy