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'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling
"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
E911
Also often referred to as Enhanced-911; a system of North American telecommunications services that automatically notes the physical address of the caller and routes the call to the closest Public Safety Answering Point (PSAP)
Enquiry
Also oft mentioned as Inquiry; seeking help from an organization by the customer, regarding its products or services
Envelope Strategy
Scheduling a large number of agents for answering inbound calls along with handling other tasks
Ergonomics
The science of arranging equipment within a workspace to maximize the employees’ comfort and productivity
Erlang
Measurement unit of telecommunications traffic usage where 1 Erlang=3600 seconds of usage in 1 hour
Erlang Models
Techniques that help find out the number of facilities that could be needed for certain telecommunications scenario. It was developed by a Danish mathematician, A. K. Erlang
Error Rate
A measure of unsuccessful transactions or steps within the same process
Escalation Plan
1. An arrangement made to identify steps in case the calls overflow and the queue lengthens to an unwanted or unacceptable level 2. A plan used to better the communication of contacts of they need better interaction
E-Support
Providing assistance and help to customers electronically
Exchange Line
Also often referred to as Trunk; an individual transmission line between two switching centers