Exceptional customer service is one of the paramount factors that you should not ignore. When you don’t address your customer queries, inquiries, complaints, and their issues on time, it would not be good for your brand reputation. You can give

Nowadays, different businesses are trying to automate their tasks to maintain operational efficiency and reduce workflow burden. Data is one of the most valuable things for companies and businesses and it’s mandatory to maintain data records accurately without any errors.

To measure success of a business and its sales team requires various metrics. Out of all these many metrics of success measuring, the two most significant ones are connection rates and contact rates. Although these may seem quite similar, there is a

You may be satisfied with your BPO services provider until you encounter its mistakes. After knowing the common pitfalls, you will get worried and might panic. If you want to save yourselves from BPO outsourcing mistakes and formulate successful strategies

Christmas and New Year events are upcoming and everyone wants to surprise their customers with mega Christmas offers/ discounts, and Christmas gifts, and want to wish their customers by sending out Christmas and New Year emails. Maybe you are a

For all those businesses that cannot develop effective communication with their clients, it would be difficult for them to retain customers. Sending emails to different clients can be a daunting task and you send emails to your customers on behalf

Implementation of AI or technologies that prioritize regular business strategies significantly impacts productivity. Businesses use many tools to provide prompt services in their call centers and AI is the leading one. Indeed, positive customer feedback is key to setting your

During the hectic routine, it’s difficult and impossible to keep IT operations streamlined and up all the time. To keep customers happy and streamline the IT support system, IT support providers need to manage their customer queries timely without any delay. So,

Waiting times of call centers serve as indicators to measure the customer’s experience and how they observe your business. When clients contact customer care service, a long hold affects clients’ experience and business process. Hence, customers feel disrespected after lengthy

In today’s fast-paced business world, Artificial intelligence (AI) has advanced as a converting force across various industries, including call centers. Managers of call centers are curious in AI technologies like chatbots and sentiment analysis. When it comes to the impacts