In this day and age of modern technology, customers’ expectations of receiving the best service from their chosen businesses have multiplied exponentially. Businesses are not only judged for their product quality; they are also judged for the quality of service
‘Answering Service’ and ‘Call Center’ are two terms that are incorrectly used interchangeably. They are not the same. Despite the identical tall buildings, cubicles, headsets, and buzzing of calls—their functional similarities end at answering inbound calls, taking messages, scheduling appointments,
Does a ringing phone bring a Scrooge-like scowl to your face? Have you recently found yourself wondering, what is a virtual receptionist? How can the service benefit your business? Or are you growing your business and want someone else to
Airbnb, formerly known as AirBed & Breakfast at the time of its founding, has revolutionized the short-term rental industry since 2008. Its popularity paved the way for all property owners to earn a lucrative income through their investments. With the
In the fast-paced world, every single call of the client counts for business reliability. Most businesses offer live answering services to keep their clients engaged and satisfied. But, not all businesses have ample resources or constant dedicated receptionists on hand
Vacation home rentals are the best way to spend your vacation with ease and home privacy. That is why, rental homes are popular among visitors and led to an increase in rental scams. Whether you need a place to stay
Consistent call center productivity is key to your call center growth. Almost in every business, customers demand companies to improve their customer support. But, how do companies improve the customer services they offer? Well, the key performance indicators are the
Complain-free customer service is key to the success of every business. Customer service is a high-stakes game and no doubt every single company is competing for the same customers. As per the survey, it is revealed that 88% of customers
The old saying, “First impression is Last Impression” is true, especially in customer service operations. Because the initial interaction sets the tone to make or break the entire customer experience. Thus, it is important to choose the right greeting means
As the well-known industries head in the future, emerging call center technologies are considered more crucial than before. Emerging technologies not only improve business operations but also enhance efficiency and productivity as well. These technologies include chatbots, NLP, cloud-based software,
Our dedication to help you establish long-lasting relationships with your customers is what sets us apart in this competitive age. We believe the only thing that can truly empower you is your loyal customer base.
