Running a small business and looking for ways to put a big impression on your customers? No matter whether you are running a small business, or just starting your business, there are many ways to grow your business and skyrocket your sales. You just need to build trust in your customers and make them loyal to the brand. You can also use call center services, and approach your customers to build long-term relationships with them.
Here are the six ways that can help your small business to look bigger:
1. 24-Hour Lead Capture:
All small business owners want to turn their business into a big business and the only way to make your small business big is by boarding new customers. You know that if you are answering the calls for only eight hours a day, you might be missing leads and opportunities to grow your business. According to a report, 35% of customers call customer care offices after their working hours. So, you are missing 35% of customers and leads.
Additionally, it doesn’t mean that you need to stay 24/7 in your office or you need to hire more staff, you can just hire a professional call center agent who will answer your calls, schedule your appointments, and get potential customers by using advanced technology.
2. 24-Hour Customer Service Ticketing:
You can never ever grow your business if you are reaching your voicemails after hours. Customers know that you are not able to stay in the office 24/7, but they also wanted to get answered instantly. So, if you want to grow your business, you can outsource customer service from Emenac Call Center Services. This call center allows you to answer all your voicemails and assure that no one will go unanswered.
When your customer will know that they can call and reach you anytime, they will increase their interest in your business and help you to grow your business.
3. Professional Receptionist Staff:
It is good to have an in-house receptionist in your company. However, your receptionist will work for only 8 hours. What if your client approaches you after working hours? You might lose the opportunity to do your business and increase your sales. So, getting services from a call center and hiring a professional receptionist staff for your business is a great way to deal with your clients. With hundreds of available agents at a time will help you not to miss any calls, an opportunity that can take your business to a high level. Those receptionists will answer your calls, schedule your meetings and appointments and ultimately provide a friendly and warm greeting to your customers.
4. CRM Integrations:
This is a great way to make your small business looks bigger by offering streamlined and organized support. A small business which is just started doesn’t know about what is customer care service and how to deal with customers on phone calls. However, you can avoid a lot of headaches, trials, and errors by utilizing CRM integrations in your business.
When you call the center agent opens your account, accesses your CRM software, sees the history of callers, and repeats the same information each time they call in. This is how your customers will get happy with your business.
5. Front End IVR:
IVR is also known as Interactive Voice Response which is used in many businesses that help you direct callers to that specific department or person. This is a common feature that is used in many call centers. Even if your team consists of only 1 or 2 people, having your call through an automated system will make your small business look bigger and can also organize the business as well. So getting a service of automated support from a call center is a great way to talk to your customers or person live. Maybe your customers want to check their balance, ask about new policies, products, or applications or update a PIN. These all tasks can be done through automated support service.
6. Hold Times:
Hold time gives your small business a bigger impression on all your customers. This is understandable that when a business has plenty of customers, it means that they are satisfying their target audience. But, it doesn’t mean that you keep your customers waiting every time they call, but a short delay might show that you are running a settled business. If you have a proper call center setup on your customer care service such as greeting, pronouncing your company name, and upbeat hold music, your customer will not hang up the call. This is a professional way to deal with your customers on call.
Conclusion
This is how you can look your small business bigger to grow your business. Using call center services and techniques appropriately will help you to boost the sales of your business. You can hire 24-hour lead capture, a professional receptionist, get CRM integrations, hire an IVR, and get the services of a professional call center to show your small business bigger among your customers. So, if you are running a small business and looking for all these call center services to put an impression on a well-settled business, you can contact Emenac Call Center Services to get BPO solutions for your business at affordable prices.
