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'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling
"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
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Key Performance Indicator
KPI; the factors regulated by a management team evaluating the performance of an agent or a team of agents
Key Telephone System
An arrangement of telephone sets with complete circuitry and wiring allowing more than one telephone line to be ended on a single telephone instrument
Knowledge Management
Performance factors accounting towards organizing and improving knowledge regulated within a company
Knowledge, Skills and Attributes
KSA; the personality of an employee in regards to the educational background, capabilities and skills and attributes indicating potential of success in the agent