Share Your Work Load with Qualified and Experienced Virtual Assistant

'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling

"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"

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Key Performance Indicator

KPI; the factors regulated by a management team evaluating the performance of an agent or a team of agents

Key Telephone System

An arrangement of telephone sets with complete circuitry and wiring allowing more than one telephone line to be ended on a single telephone instrument

Knowledge Management

Performance factors accounting towards organizing and improving knowledge regulated within a company

Knowledge, Skills and Attributes

KSA; the personality of an employee in regards to the educational background, capabilities and skills and attributes indicating potential of success in the agent

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