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'Emenac Call Center Services' works to increase company goodwill using various communication techniques including proficient inbound and outbound calling
"Glossary of Custom Contact Center and Call Center Terms, Abbreviations and Vocabulary"
Qualitative Data
A market research using subjective as well as individual analyses
Quality Assurance
Rules and regulations designed and implemented by the contact center as per which, all projects are run and the customers are ensured of getting the highest service level
Quality Management
Evaluation of customer service levels and business practices to ensure that customer experience is good
Quantitative Data
Market research involving statistics and mathematics for gathering and analyzing information or data
Quantitative Forecasting
Using past experiences and factual mathematics for prediction of future events
Queue
Holding callers until an agent is available
Queue Time
Also often referred to as Queue Time; time for which a caller waits before connecting to an agent
Queues
A line in which the assembled people, animals, cars etc. get to wait